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Sub-Zero Repair Service Los Angeles · doors, seals and panels

$89 to find the fault, credited to the repair

(310) 499-2240

Los Angeles · doors, seals and the cold side

Ice makers, and the door they live behind

Modules, fill valves, bin sensors and drains on Sub-Zero ice makers, built-in and undercounter.

What people describe when they call

  • Bin empty with the unit powered and asking for ice
  • Cubes coming out hollow, small or cloudy
  • A ridge of ice freezing under the module
  • Water standing on the floor of the cabinet below
Call (310) 499-2240 Book a visit online

Diagnosis

What it usually turns out to be

In the order it gets worked through on site: the door first, because that is where most of these actually start, and the expensive possibilities last, because that is the honest order rather than the profitable one.

  1. Water in, ice out, water away

    Ice is plumbing with a timer on it. No ice at all usually starts at the supply — a choked strainer, a valve no longer opening reliably, a filter years past its date. Hollow or cloudy cubes point at the freeze cycle instead, and water on the floor of the cabinet below is the drain.

  2. The door it lives behind

    An undercounter ice machine has a door and a seal like everything else, and a seal that has given up lets warm room air at a compartment whose whole job is to stay near freezing. Output falls away, the machine runs longer for less ice, and nothing inside the module is actually wrong.

Before you phone

Three things worth checking

None of this is a repair. It is the difference between a first visit that starts with questions and one that starts with a meter in the right place.

  • Check when the water filter was last changed and mention the date on the phone.
  • Look under the cabinet for water. A dripping drain is a cheap fix and an expensive wait.
  • Note whether the unit is silent or cycling. Those are two different diagnoses.

Every component named on this page has a page of its own in the parts list — what it does, how it wears, and what replacing it involves.

What it comes to

What this kind of repair costs

The visit is $89 flat. That pays for coming out and for finding the fault, and it drops off the bill the moment you approve the repair.

Repair bands

Door gasket or seal replacement The band this site sees most: a hardened seal on a door, a drawer or a glass front.
$270–$690
Evaporator or condenser fan motor A fan that has slowed or stopped — usually found after the door has been ruled out.
$300–$740
Defrost heater, thermostat or sensor The cycle that clears the coil. Frost that keeps coming back after a seal is fixed lands here.
$270–$640
Ice maker, water valve or supply line Everything the water touches on its way to the bin.
$270–$770
Electronic control board The board behind the panel, replaced only after it has been measured rather than suspected.
$440–$890
Compressor or sealed-system repair The refrigeration circuit itself. Rare on a door call, and never the first answer.
$1,320–$3,410

Which end of a band a cabinet lands on depends on the part and on how much has to come apart to reach it. You hear one firm number for the whole job, agreed with you before anything is opened up or ordered, and the $89 service call comes off that number once you approve the work.

Reviews

What Los Angeles owners say

Built-in Sub-Zero calls, in their own words.

4.9/ 51,508 reviews

  • Production stopped dead the week we had houseguests. The bin level sensor was calling it full when the bin was empty, and the filter was well past its life. Both changed, ice by dinner.

    Ines D.Toluca Lake

  • Small galley kitchen, and the ice maker had been dripping into the cabinet below until the base swelled. Drain hose split at the elbow. He replaced it, tested the run twice, and it is dry.

    Duncan E.Beverly Grove

  • Ours lives outdoors by the barbecue and quit during a Santa Ana stretch. The strainer on the fill valve was choked with hillside grit and the coil wore a coat of dust. Filling again overnight.

    Malachi V.Tarzana

Book the visit

Tell us what the cabinet is doing and we will bring the right meter.

A flat $89 covers the trip and the diagnosis, and comes off the bill when you approve the repair. You hear the price for the work first — nothing starts before you agree to it.

(310) 499-2240 Book online

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